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Project Timing, Payment, Delivery & Warranty Information

Custom projects can take from 4-10 weeks for completion, after a 50% deposit to confirm your order. The balance payment is due when the project is finished, and ready for pickup or delivery. Door-to-door delivery within Ottawa is $60, while typical table installation (including felt footing) is an additional $30. There are no returns, refunds, or exchanges on custom.

All custom orders are guaranteed against structural defects for one (1) year. If after inspection an item is found to be defective due to structural problems the item will be repaired or replaced. There may be an additional cost on any repairs on a case-by-case basis. Damage from negligence or misuse is not covered (eg. leaving moisture on the table, or someone standing on a table). Warranties are only extended to the original customer, not transferrable to future owners.