Our goal is for you to enjoy your made-in-Canada products for years.
Maker House Co. will examine the product and decide if it is covered under warranty. Maker House Co. will then, at its choice, either repair the defective product or replace it with the same or a comparable product.
In these cases, Maker House Co. will be responsible for the costs of repairs, spare parts, labour, and travel for repair staff that Maker House Co. incurs, provided that the product is accessible for repair without Maker House Co. incurring additional expenditure to gain access.
This will not apply in cases where repair work has not been authorized by Maker House Co. If the item is no longer sold by Maker House Co., we will provide an appropriate replacement.
Maker House Co. will decide, at its discretion, what will constitute an appropriate replacement. Conditions for the warranty are valid from the date of purchase at Maker House Co. and apply to product for domestic use only. The original purchase receipt is required as proof of purchase.
The warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products.
The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment, or if the products have been used for non-domestic purposes (unless otherwise stated).
The warranties do not cover consequential or incidental damages. The warranties do not apply if the merchandise is found to be dirty, stained, or abused.
To be able to rely on this warranty, you need to follow the specific care instructions for every product. You will find all care instructions in the Maker House Co. store and on the Maker House Co. website.
This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law.
We are a paper free company. All receipts are emailed to our customers immediately following the sale. Your sales receipt is your proof of purchase and is required for the warranties to be valid. Please save all receipts emailed to you by Maker House Co.
We want every customer to be extremely happy with their purchase, so please contact us with any issues.
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