Have a common question you want to ask us? See if it's here in our FAQ. Please don't hesitate to reach out if you need help with anything!

Store Questions

1. How to shop at Maker House Co.

You can buy conveniently online, with the option to ship to your house or pickup in-store. You can also visit our store location, in Ottawa at 987 Wellington Street West, on the main street in Hintonburg. Please enjoy an in-store tour, and check out our store hours here. 

2. Do you deliver furniture within Ottawa?

For online orders, use the shipping calculator to determine shipping cost. For in-store furniture purchases, we can deliver within Ottawa for $60 and install for an additional fee. Contact us for more information!

3. Why are items sometimes out of stock?

Maker House Co. buys only a limited run of unique items from most of our makers. Since every item is handmade and takes time to build properly, we run out of stock from time-to-time temporarily. You can always pre-order those items that we have coming in again, with only a slight delay in delivery.  

4. Can I return items?

Absolutely you can, but it needs to be done within a reasonable time frame. Please check out our Return Policy for more details.

5. How environmentally friendly are Maker House Co. products?

We take time to learn about the materials that go into each of our products. Many of the products use reclaimed wood and other materials, while new wood products sources are certified by the Forest-Stewardship-Council (FSC) to be sustainably harvested. We make a further effort to carry woods that are not rare or imported from far away. Other materials used include raw metal, leather, fabrics and cement. The finishes used on our materials are as Eco-friendly as possible as we often use more expensive oil-based finishes on our furniture pieces.

6. Do you sell Maker House Co. gift cards?

We totally do! You can purchase Maker House Co. gift cards either in-store or online anytime. Our minimum amount is $10.

Shopping online

1. I had a technical problem while trying to book an order online. What should I do?

Please send us an email to hello@makerhouse.co with the Subject Line "Technical Issues" and we will contact you to address your issue.

2. What methods of payment can I use to shop online?

We accept all major credit cards (except American Express) and Maker House Co. gift cards through our website.

3. How does shipping work? Length of time, rates, etc. 

We work with Canada Post to fulfill orders. You can choose from different delivery times, costs, and options during your online order process. Please email us if you have any issues or questions.

4. Can I purchase online and pick up my order in-store?

Yes, you can. Simply select the "Pick Up In-Store" option -- your order will be ready for you during regular business hours!

5. How can I find out about job opportunities within Maker House Co.?

If you are interested to work in the store, or on our website, please send us an email. We are always stoked to hear from people interested in making change in their community and we have big plans to grow in the coming years, so please reach out!

6. How can I get my work featured at Maker House Co.?

If you're a maker interested in having your products sold with Maker House, please visit our artist application form.

Privacy Policy & Terms of Service

To read about our privacy policy and terms of service, please click here.