Exchange & Return Policy

Hintonburg refers to 987 Wellington St. West, Ottawa ON

Orléans refers to 110 Place d'Orléans Dr, Orléans, ON

For In-Store orders placed from Orleans: Eligible** regular-priced merchandise in its original condition, with packaging, are eligible for return until December 31st, 2024 for exchange or refund at either the Orléans or Hintonburg locations. Please note the exceptions to this below.

For In-Store and Local Pickup* purchases from Hintonburg: Eligible** regular-priced merchandise in its original condition with packaging purchased on or after October 14th 2024, are eligible for return until January 31st, 2025 for either an exchange or refund at the Hintonburg location. Please note the exceptions to this below.

For Pop-Up Market Sales: All orders are final sale and are not eligible for return or exchange. 

Refunds can only be issued to the original purchaser using the original payment method (eg. Visa, Mastercard, Debit, or Cash). Gift recipients can receive an Exchange or Store Credit, but not a refund. We require that you provide your proof of purchase when returning an item; This can be either the receipt that was e-mailed to you, or simply a copy of the Order Number.

*Any online pickup orders not picked up within 3-weeks will be refunded with a 25% restocking fee applied to eligible items to cover our staff time. Ineligible items include dated (calendars, etc.) and perishable goods, which will not be refunded as they cannot be resold in-store.

**We do not accept returns or exchanges on dated items (including calendars & some ornaments), perishable items (including all food items & plants), pre-made gift boxes, earrings, or any discounted items, which are all final sale. Custom furniture is exempt from any return or exchange, as well as bulk orders, or back orders for items not normally stocked in the store.

For Online Shipping Purchases, any regular priced merchandise in its original condition can be returned by January 31st, 2025 for exchange or store credit only (no refunds) at our Hintonburg location. We require that you provide your proof of purchase when returning an item. Return shipping costs are the responsibility of the customer, however, Maker House Co. will cover the shipping on the new order to the same address as the original order. Lost packages are not the responsibility of Maker House Co. 

For Local Delivery Purchases, any regular priced merchandise in its original condition can be returned by January 31st, 2025, for exchange or refund (to the original purchaser). We require that you provide your proof of purchase when returning an item. Return delivery costs are the responsibility of the customer, however, Maker House Co. will cover the local delivery on the new order to be sent out.

If an item arrived damaged we can make exceptions to this policy. Please include photos of the shipping packaging and the product, so we can follow up with the courier company. If you have any questions about our return policy, please do not hesitate to contact us. Thank you for shopping local with Maker House Co.